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Chase CDO Miki Van Cleave shares how retail banking UX is being rewritten

May 5th 2026

In an exclusive interview with Finextra, Miki Van Cleave, chief design officer at Chase, discussed the tension between the growing significance of UX design within a bank, and the legacy systems, risk frameworks and operational inertia that often bury it.

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Chase CDO Miki Van Cleave shares how retail banking UX is being rewritten

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Citing AI, Coinbase axes 14% of workforce

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Monzo prepares for expansion into Spain

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Tetra launches first regulated Canadian dollar stablecoin

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Anthropic forms AI joint venture with Blackstone and Goldman Sachs

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FIS teams with Anthropic to develop Financial Crimes AI Agent

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Growth slows for UK challenger banks

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Citi introduces platform for AI agent rollout

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RBC and BMO in talks to sell Moneris to Verifone owner – FT

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Trump-linked World Liberty Financial sues crypto billionaire Justin Sun for defamation

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Fun raises $72m for crypto onramping platform

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OBL tops SDG in Open Banking Future Entity assessment

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Santander UK takes over TSB for £3 billion

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AdvisoryAI and Aveni joint winners at the PIMFA WealthTech, Morningstar and Finextra AI Tech Sprint

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Lloyds launches internal AI agent platform Envoy

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EPI bids to reduce dependence on US cloud providers

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CaixaBank AI agent to be first port of call for customer interactions

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Allica introduces fully-automated agentic AI loan decisions in minutes

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CommBank builds AI agent that spots fraud and helps build defences

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