RSA and Accenture extend BPO agreement

Insurer RSA has extended its agreement with Accenture to supply insurance business process outsourcing (BPO) for another six years to 2021. Accenture will provide RSA UK with back-office administration and customer support services across its sales, service, claims and finance operations, supporting both direct customer and intermediated businesses. Accenture will also help RSA to identify opportunities for standardisation, automation and cross training.