Service desk analyst

  • Category: Other
  • Location: London
  • Region: London
  • Salary: £175 per day
  • Contract
  • Ref: CR/BR008
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Last updated 2 months ago

Our client is looking to expand their busy service desk the successful candidate will have already worked within several service desk environments and be able to show the ability to work and respond to day-to-day queries within a service desk. Be able to work with end users, build great rapport, and support tickets.

The candidate will be able to show their ability to use various service tools.

You will be able to show that you have maintained support tickets correctly and keep the client updated with progress every day Installed and supported hardware components including laptops, monitors, and mobile devices. Manage workstations and laptops via SCCM and other remote connectivity tools.

Worked within an ITIL framework to address issues transparently to ensure operations SLAs are met for our client.

Should you be able to show experience within ERP interface systems including the PAS patient administration system and CITO referrals and document management in the context of clinical applications.

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