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YOUR PERFECT JOB COULD BE A CLICK AWAY

Service Delivery Manager

Category: Infrastructure Operations

Region: London

Salary: £60k - £80k per year

Ref: PR/006515

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Last updated 1 month ago

We are excited to have partnered with a Software provider with over 30 years of operation who provides a suite of products aimed at Wealth and Asset Management companies. They are looking to hire a Service Delivery Manager to support their growth in the UK and be the first point of contact for their customers.

 

This role will require you in the office two days per week either in London or Birmingham.

 

Main Activities:

  • Leadership of the UK SAAS Service and continuous optimisation of the incident response processes.
  • Be the first point of contact for clients regarding their supported solutions, Handle queries relating to client configurations and business processes.
  • Regular monitoring of SLAs for SAAS and PAAS customers
  • End-to-end coordination of solution maintenance, upgrade activities, release management and business continuity planning
  • Lead and grow the Service Delivery team, including hiring and developing staff.
  • Ensure robust IT governance across Service Delivery activities.

 

Requirements:

  • Experience in leading teams, whether direct (as a line manager) or indirect (as a project or other type of matrix manager).
  • Experience in working on all facets of IT service delivery.
  • Working knowledge of networks, databases, infrastructure, security and privacy.
  • Ability to juggle multiple roles, handling data, getting hands-on with the tickets, building teams and fostering relationships, both internally and externally.
  • Excellent verbal and written communication skills in English.

 

Nice to have:

  • Experience with some form of scaled agile software delivery.
  • IT Service Management qualification (ITIL or similar).