Service Coordination Manager

  • Category: Service Management
  • Location: EC2A
  • Region: London
  • Salary: Market Rates
  • Contract
  • Ref: CR/001178
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Last updated 1 month ago

Church International LTD is proud to be partnered with an International Financial Services Institution, the information technology department has a requirement for an interim Service Coordination Manager to support an Office Move.

A requirement has been identified for a Service Coordination Manager to:

 

  • Work with the programme team and BAU to ensure governance and oversight of suppliers regarding key ITIL processes ensuring their operational effectiveness
  • Ensure the supplier delivers effective service via service reporting and management

 

Scope of Responsibilities

  • Support to Change Lead working with Suppliers on Change Management, attending CABs, change escalations, the introduction of change chills/freezes if required.
  • Support to Ops Lead working with Supplier on Major Incidents, including joining recovery calls, incident updates & communications.
  • Help to govern and provide the oversight required to manage the functions, particularly where additional Service Management resources are being recruited by the supplier (Incident Change and CMDB)
  • Escalate issues to ensure fast resolution of major incidents
  • Management of the additional reporting and SLA obligations
  • Representing the Projects interest in BAU
  • Assist with Service Transition activities where required
  • Process improvements if required to ensure the migration process operates effectively
  • Ensuring appropriate service reporting is produced by suppliers
  • Management of suppliers to ensure Incident, Problem, and Change management processes operate effectively and provide escalation if required.
  • Identify, log, and own Service Risks

 

Desired Skillset & Experience

  • Degree educated or substantial relevant experience
  • ITIL accredited
  • Experience in managing 3rd parties and 3rd party delivered services
  • Experience in managing and operating ITIL Service Management processes including, but not limited to Incident, Major Incident, Problem, Change, Release and Knowledge Managemen

Your Consultant:

Ryan Sims

Chapter Owner - Service Management, ServiceNow & Business Change

Tel: +44 (0)1622 675126
Direct: +44 (0)1622 620705

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