Senior Service Design and Transition Manager required by an international financial institution to set the direction and strategy for service design and service transition in a heavily outsourced and multi-supplier environment. You will be responsible for ensuring supplier provided new IT Services and major releases meet expectations and standard, You will provide oversight and governance to the multiple suppliers in the delivery of IT service to the bank as well as overseeing the BAU operational change management process, ensuring they meet the agreed level of risk and impact assessments.
· MUST have proven experience within an end client of setting the direction and strategy of all service design and service transition activities.
· Ideally also experience of change and release management processes
· Ideally experience of DevOps and Agile ways of working
· Ideally experience of working for a financial services end client
Applicants must be eligible to live and work in the specified location.