Operational Coordination Manager

  • Category: Service Management
  • Location: C2A 2JN
  • Region: London
  • Salary: Market Rates
  • Contract
  • Ref: CR/001021
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Last updated 8 months ago

Church International LTD are proud to be partnered with an International Financial Services Institution, the information technology department has a requirement for an interim operations Manager to support a Data migration project.

A requirement has been identified for an Operational Coordination Manager to:

  • Work with the programme team and BAU to ensure governance and oversight of suppliers regarding Key ITIL processes ensuring their operational effectiveness
  • Ensure the supplier delivers effective service via service reporting and management
  • Support Ops Lead in working with Supplier on Major Incidents, including joining recovery calls, incident updates & communications.
  • Help to govern and provide the oversight required to manage the functions, particularly where additional Service Management resources are being recruited by the supplier (Incident Change and CMDB)
  • Escalate issues with the supplier to ensure fast resolution of major incidents
  • Working with the supplier on DCMP Root Cause Analysis and ensuring issues are resolved
  • Creating and reviewing DCMP Problem records and ensuring resolution
  • Representing the Programmes interest in BAU
  • Engagement and oversight with Service Desk regarding programme issues
  • Management of the additional reporting and SLA obligations

 

Desired Experience:

  • Degree educated or substantial relevant experience
  • ITIL accredited
  • Experience in managing 3rd parties and 3rd party delivered services
  • Experience of Continual Service Improvement

 

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Your Consultant:

Ryan Sims

Chapter Owner - Service Management, ServiceNow & Business Change

Tel: +44 (0)1622 675126
Direct: +44 (0)1622 620705

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