Application Support Analyst

  • Category: Business Analysis
  • Location: Ashford, Kent - TN24
  • Region: London
  • Salary: £30-35k DOE + Benefits
  • Permanent
  • Ref: PR/000431
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Last updated 8 months ago

We have an exciting opportunity for an Application Support Analyst to join one of our Payment gateway clients. The ideal candidate will work as part of the Cloud Services team, supporting and maintaining our payment applications. Their role focuses on supporting our bespoke developed payment applications and databases, which process millions of transactions every single day for our customers. These applications are hosted primarily on Windows Server and SQL Server databases, in both production and pre-production environments, both internally and on customer sites. International travel may be required as a result, so a valid passport is a must. We offer our customers 24/7 services with strict service availability and service level agreements.


Knowledge & Experience

  • Educated to Bachelor’s / Master’s Degree level in Computer Science, or equivalent knowledge and experience
  • Strong written and verbal English interpersonal skills
  • Experience in supporting applications running on Microsoft Windows, and supporting Microsoft SQL Server databases in production environments
  • Experience following incident management processes
  • Experience providing on-call support
  • Awareness of release and deployment standard methodologies and SDLC
  • Awareness of security standard methodologies, network topology and certificates and their management
  • Strong problem solving and analytical skills
  • Strong time management and ability to work both independently and with others
  • Proven knowledge of current IT industry standards, practices, and methodologies


Desirable to have

  • Exposure to payment gateway architecture/applications
  • Knowledge of card payments industry
  • Knowledge of Payment Card Industry compliance and audits
  • Experience of working in a hosted service environment running high-demand nonstop applications • ITIL Foundation certification
  • Exposure to Oracle databases and Linux Red-Hat operating systems helpful